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Have a question?

You may find your answer in our frequently asked questions.

Online Shopping

Go to Terms of use page for more detail information

Go to Delivery & return page for more detail information

Go to Refund Policy page for more detail information

Go to Contact page for more detail information

Customer account

Access your information at any time, from all your devices:

- Go to your cart

- Manage your address book and preferred store location

- Request a return or (free) exchange of an order

- Go to your order history and download the related invoices

- Manage your newsletter subscription

- Update your personal data

Click "your account" at the top right of the leinne.com website, then click "forgotten your password?". After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password.

Simply sign in to “your account” and, by clicking the button View Addresses, you can edit or delete saved addresses

To delete your Lermes.com account, or change the email address and/or password associated with your account please contact Customer Service via the “Contact us” page.

Please take a look at our Loyalty Membership page to know levels of membership, rewards and further information about this program.

You can enjoy the delights from points earned by quick experiences you have with us.

Just create an account, complete your profile, share us on social media (Facebook/Instagram) and make a purchase to earn points to get voucher for your next order.

Discover here.

Leinné design

Leinné designs may be purchased exclusively in Leinné stores and on the Leinné website.

All of our designs are created by hand by our artisans, according to very strict quality criteria, and due to the high number of requests for these objects, it is possible that the design you are seeking is not available. We invite you to contact our sales consultants, who will be able to help you, or Customer Service at “Contact us” page.

Each Leinné store is free to choose their own assortment.

The Leinné.com site offers a selection of products that updating based on the availability. As our offering is constantly being updated, we invite you to check back regularly.

You may search our site by entering your request in the "search an item" field located at the top left of your screen. Our Customer Service department is at your disposal to assist you in your search, by ways in the "Contact us" page.

The only way to guarantee the authenticity of an Leinné design is by making your purchase through our official website Leinné.com, at an Leinné store or through an authorized distributor.

An original invoice is created at the time of purchase for both online and in-store purchases. We cannot guarantee nor verify the authenticity of an item purchased outside of an official Leinné point of sale.

Please look through our Bespoke page first to know the service details and get in touch with our consultants through a form.

To create a customized object, begin by providing us with a detailed explanation of what you would like. We will respond within a month with an agreement in principle, an estimate and waiting period. Our team of designers will design this unique object for you.

To order a customized object, please send us an email with your contact information via the “Contact us” page. 

You may also visit one of our stores, where one of our sales consultants will help you and answer any questions you may have.

We will be pleased to provide a price estimate for your customized object within one month, in addition to the waiting period to receive the item, once you have explained in detail your dream object or idea. 

You may also visit one of our stores, where one of our sales consultants will help you to explain what you would like.

Leinné services & guide

Leinné support you thoughout the product life. Leinné Spa service includes: cleaning, ironing to reshape the product, replace old details. Discover the service information and contact us through this page for the spa request.

After owning a Leinné design, you become our special customer. We guarantee private experiences on your birthdays or special days that only you and Leinné know.

You have priority to our private sale and events, to our best products and promotions before anyone else.

We also have Loyalty Membership Program, which is designed to treat you with rewards and personal treatment on your loyalty. Membership is complementary and you earn points every time you shop in store or online to move up through the levels of the program. 

Go to Size guide page for more detail information

Go to Product care guide page for more detail information