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Terms of use

Last updated: January 2020

About Leinné

Leinné is a eco - luxury brand found in January 2017 based on our family-owned business, which started making hats 20 years ago. Craftsmanship is always the core value of Leinné: our natural materials are carefully selected, and certain details can only be created by hands by experienced craftspeople who have been working in our atelier since we first started, we work together to make objects that are both beautiful and made to last; We produce timeless hats, bags and clothing for travel with traditional quality and a sense of contemporary. Leinné is where heritage meets modernity.

About Leinné TERMS OF USE

The following terms are applied when you use the website. By using the website, you agree to abide by our terms. If you do not agree with these terms, you may not use the website.

In these terms, the use of the words "we" and "our" refers to "Leinné".

All content on the website (including drawings, designs, graphics, photographs, sounds, logos, texts, trademarks, and intellectual property matters) is the exclusive property of Leinné. You may not use this content, in any form, in whole or in part, distribute, publish, create derivative works of the content on the website.

Leinné has the right to own creative content related to the products presented on the website.

The Terms of Use and the Terms of Purchase do not grant you or others the right to use Leinné's intellectual property. Intellectual property prohibits the affixing of Leinné logos or images of products or packaging to any other product without Leinné's consent.

By placing an order, you agree to purchase in accordance with the terms below. All orders are subject to availability and prices on the website.

We will notify your order has been successful after we receive payment confirmation from your transaction. We will send you an email to confirm your order.

All prices on the website do not include taxes, customs and shipping.

Leinné reserves the right to change the prices of products posted on the website at any time without notice. You will have to pay the correct price equal to the price posted on the website at the time your order is confirmed, as long as the product is instock. Leinné reserves the right to refuse or cancel your order if the product is no longer in stock, has the wrong price or is described incorrectly.

Your transaction is calculated at the time your order is confirmed. Credit cards, debit cards and vouchers, gift cards are the only accepted payment methods on the website.

All orders can be paid in EUR, VND, USD. We accept the following credit cards: MasterCard®, Visa®, American Express®. Your order will only be shipped once we have confirmed your payment method and received the right to proceed with your transaction.

Your credit and debit card will only be charged once you have confirmed the order, and you will not be charged for products that are not available in your order.

Pay with PayPal®:We also accept payments with PayPal®. When you complete your order, you will be automatically redirected to the PayPal account page, and you can also create a new account. Once you have received the order confirmation from PayPal, you will be automatically redirected back to the order confirmation page of Leinné. Orders placed through PayPal may take longer to complete.

When you make a transaction by credit and debit card, Leinné allows you to save the information of the card for the next transaction so that it can be more convenient. In this case, data storage is subject to the Privacy Policy.

You can pay with bank transaction within Vietnam.You are invited to send the payment via the account information in our check out page. Your order will only be shipped once we have confirmed your payment.

If you purchase from abroad, we will charge you in EUR or USD and your card company will be responsible for converting the exchange rate for you.

All products purchased are for personal use only. For more information about buying and selling in bulk, contact us for help.

Please note that products sold with discount will not be exchanged or returned under any circumstances.

Each coupon code can only be used for 1 transaction, and cannot be used in conjunction with any other offers. Only 1 promo code can be used in 1 order.

For each order, we need 48 working hours to process. If you place an order during the promotion period, the time may be longer. We always try our best to process your order as quickly as possible.

In Vietnam, we have express shipping which takes 1-2 days and is free. In other countries, you will receive the common products within 3 - 7 days (the order will be processed within 48 working hours, the time to deliver goods to your country is 3 - 5 working days, then depending on the unit, shipping time can be extended from 1 - 2 working days).

In all countries, you will receive the pre-order products within the time frame indicated on the product’s description. It normally takes 15-20 days for pre-order items or more if the items you order have specific custom details. In case your order has both common products and pre-order products, the goods will be delivered after we complete the preparation of all products. If you want to receive available products earlier, you need to place another order for the available products separately from the pre-order items.

Delivery time may change depending on the shipping term of each product, and may be longer at the area where promotion programs are taking place. We thank you for your patience.

If you still haven't received your order by the expected time, send us an email with your full name and order code so we can help you check it out. Leinné will not be responsible for delays caused by Customs. Sometimes deliveries are behind schedule because of reasons beyond our control.

If you would like more information about shipping your order once it arrives in your country, please contact us, we are always happy to help.

You agree to pay all applicable taxes, customs, fees for shipping and international shipping.

We will try to deliver the goods to you as soon as possible. Delivery of your order to the shipping party will be considered as shipping the product to you.

Once your order has been delivered to the carrier, Leinné will not be responsible for any subsequent risks. All liability risk will then be transferred to the customer.

Unless otherwise agreed, ownership of the product will be transferred to you at the time your order and transaction have been recorded on the website and we provide a confirmation.

All orders can be paid in EUR, VND, USD. We accept the following credit cards: MasterCard®, Visa®, American Express®. Your order will only be shipped once we have confirmed your payment method and received the right to proceed with your transaction.

Pay with PayPal®:We also accept payments with PayPal®. When you complete your order, you will be automatically redirected to the PayPal account page, and you can also create a new account. Once you have received the order confirmation from PayPal, you will be automatically redirected back to the order confirmation page of Leinné. Orders placed through PayPal may take longer to complete.

You can pay with bank transaction within Vietnam.You are invited to send the payment via the account information in our check out page. Your order will only be shipped once we have confirmed your payment.

Your activities or interactions are protected by the Privacy Policy. Leinné is committed to protecting your personal privacy. By using this website, you accept the terms of this Privacy Policy. If you do not agree to these terms, please stop using our website. Please note that we use Cookies when operating the website. Cookies are small files containing letters and numbers installed on your device when you visit our website.

To purchase or register on our website we need to provide some personal information such as name, email, date of birth. This information will be stored and may be used by Leinné to send you information about related products, the latest innovations or upcoming events.

This information will never be sold or shared with any third party. Please visit our Privacy Policy page for more details.

We will take all reasonable precautions to ensure your personal information is safe. The people who have access to your personal information are our directors, employees and experts, for basic purposes. If the information we store is no longer available for the purposes set out in this Privacy Policy, we will erase your personal information completely.

Cookies are used to collect data about general internet usage and improve your experience on our website. This data includes the IP address, browser type, number of visits and other data related to site navigation. Cookies do not collect sensitive information such as financial information or passwords. We store your information in a secure database, and sometimes for marketing purposes in our third-party facilities (subject to privacy and security regulations). confidential). You may refuse to use cookies by changing your browser settings, but this may affect your experience.

Your risks when using the website are not our responsibility. Leinné does not warrant that:

The website does not contain any viruses, malicious programs or other harmful elements.

Information on the website is always completely accurate, complete and up to date.

The website may contain technical and other errors, Leinné does not guarantee that such errors will be fully corrected. All content available on the website is provided on an "as available" basis. Leinné disclaims all responsibility, whether express or implied, to the fullest extent permitted by law.

To the maximum extent permitted by applicable law, Leinné will not be liable to you or a third party for all damages which occur without indirect, serious, incidental or consequential liability. as a result of damage to profits, relationships or other non-material damages resulting from your use or inability to use our website, or from the content displayed on the website, or any product and service provided on the website, even when Leinné is aware of these damages, unless these responsibilities or damages are the direct result of Leinné's basic negligence, fraud or intentional misconduct.