Shipping policy
When ordering, you will be asked to select your desired shipping transportation. Shipping cost will be charged based on your location.
The shipping cost of your order will based on the shipping service you choose on the order overview page before you confirm your order. This added shipping cost will be added to the total price of the products in your order, along with taxes.
For each order, we need 48 working hours to process. If you place an order during the promotion period, the time may be longer. We always try our best to process your order as quickly as possible.
In Vietnam, we have express shipping for ready-to-ship products which takes 1-2 days and standard shipping which takes 3-5 days. In other countries, you will receive the ready-to-ship products within 3-7 working days for express shipping and within 8-15 days for standard shipping.
For pre-order products that we have to make, it normally takes 15-20 days or more if the items you order have specific custom details.
In case your order has both ready-to-ship products and pre-order products, the goods will be delivered after we complete the preparation of all products. If you want to receive ready-to-ship products earlier, please place a separate order with the pre-order products.
Delivery time may change depending on the shipping term of each product, and may be longer at the area where promotion programs are taking place.
The following products cannot be returned and exchanged: Custom-made products, Initials products, Couture series, Sale off products.
If you still haven't received your order by the expected time, send us an email with your full name and order code so we can help you check it out. Leinné will not be responsible for delays caused by Customs. Sometimes deliveries are behind schedule because of reasons beyond our control.
If you would like more information about shipping your order once it arrives in your country, please contact us, we are always happy to help.
You must make sure your address is correct. In case of unsuccessful delivery to your address, we will send an e-mail notification to inform you. If after 7 days without any response from you, the order will be automatically sent back to us. We will refund you within 14 days from the day we receive the returned item. Please note shipping fee, returning shipping fee, customs and taxes are not refundable.
Products will be delivered to the address provided. This provided address must be your house, an individual authorized by you or an company (your company). We cannot deliver to war zones or letter boxes.
Please open and check your order when receiving it. If there is any problem with the product delivered to you, you should note them (the box shows signs of being unboxed, the product is damaged,...), and sign in on the delivery notice if possible. If the product is not in accordance with your order, or you are not satisfied with the product, you can return it, exchange it or request a refund according to the terms and policies specified in the section "Refund and Exchange policy”.
If you wish to take your order directly at official locations of Leinné, please introduce yourself to the salesperson and proofs of your identity. In case you want a third party to help you pick up your order at the store, this person needs to provide the order verification email (which was sent to you after the order is completed) and proof of the person's identity to the salesperson.
You have 24 days to take your order from the store from the day you receive the order verification email from us. After 24 days, your order will be canceled and you will be refunded to your account.