Retail terms of sales
All products purchased are for personal use only. For more information about buying and selling in bulk, contact us for help.
The following products cannot be returned and exchanged under any circumstances: Custom-made products, Initials products, Couture series, Products sold with discount.
Each coupon code can only be used for 1 transaction, and cannot be used in conjunction with any other offers. Only 1 promo code can be used in 1 order.
Price policy
All prices on the website do not include taxes, customs and shipping.
Leinné reserves the right to change the prices of products posted on the website at any time without notice. You will have to pay the correct price equal to the price posted on the website at the time your order is confirmed, as long as the product is in stock. Leinné reserves the right to refuse or cancel your order if the product is no longer in stock, has the wrong price or is described incorrectly.
Your transaction is calculated at the time your order is confirmed. Credit cards, debit cards and vouchers, gift cards are the only accepted payment methods on the website.
We accept the following credit cards: MasterCard®, Visa®, American Express®. Your order will only be shipped once we have confirmed your payment method and received the right to proceed with your transaction.
Your credit and debit card will only be charged once you have confirmed the order.
Pay with PayPal®: We also accept payments with PayPal®. When you complete your order, you will be automatically redirected to the PayPal account page, and you can also create a new account. Once you have received the order confirmation from PayPal, you will be automatically redirected back to the order confirmation page of Leinné. Orders placed through PayPal may take longer to complete.
When you make a transaction by credit and debit card, Leinné allows you to save the information of the card for the next transaction so that it can be more convenient. In this case, data storage is subject to the Privacy Policy.
You can pay with bank transaction within Vietnam and Singapore. You are invited to send the payment via the account information on our checkout page. Your order will only be shipped once we have confirmed your payment.
If you purchase from outside of France on the website, we will charge you in EUR, and your card company will be responsible for converting the exchange rate for you.
Terms of purchase
By placing an order, you agree to purchase under the terms below. All orders are subject to availability and prices on the website.
We will notify your order has been successful after we receive payment confirmation from your transaction. We will send you an email to confirm your order.
Return an item:
In any case, please send an email to cr@leinne.com/Chat with us to let us know your problem and the reason you want an exchange or return. Customer Service will help you and guide the next steps.
We do not accept refund or return requests, but only accept exchange of equal or greater value design if it is sent back within 3 days from the date of receiving the order. Returned products must be in their original condition, fully packed, along with the purchase invoice. We have methods to check if returned products are intact.
You can return via a shipping carrier of your choice at your own cost. You are responsible for returning the package in its original condition.
Return fee is not covered by Leinné.
In case the product received is defective or is not the item you ordered, Leinne will support you with the return shipping fees.
Customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
In any case, you must send out the returned products within 3 days from the day you receive the product. Please contact us via email cr@leinne.com/Chat with us for help.
Keep your shipping bill until you are sure Leinné has received your return. We may need to contact the delivery service of your choice if we do not receive your order.
Only products purchased directly from the leinne.com website can be applied for the return and exchange policy. Products purchased directly at Leinné stores or official distributors cannot be returned, as you have checked the conditions of the goods in person before leaving the points of sale.