SHIPPING AND DELIVERY
When ordering, you will be asked to select your desired shipping transportation. Shipping cost will be charged based on your location.
The shipping time are only estimates. Please note that transportation to suburban areas will take longer. You will receive the goods within 3 - 18 days (the order will be processed within 48 hours, the time to deliver goods to your country is 3 - 5 working days, then depending on the unit, shipping time can be extended from 1 - 4 working days). The shipping time may be longer at the area where promotion programs are taking place.
The shipping cost of your order will based on the shipping service you choose on the order overview page before you confirm your order. This added shipping cost will be added to the total price of the products in your order, along with taxes.
You must make sure your address is correct. In case of unsuccessful delivery to your address, we will send an e-mail notification to announce this. If after 7 days without any response from you, the order will be automatically sent back to us. We will refund you within 10 days from the day we receive the returned item. Please note that you will be charged for the shipping fee and returning shipping fee.
Products will be delivered to the address provided. This provided address must be your house, an individual authorized by you or an company (your company). We cannot deliver to war zones or letter boxes.
If you wish to take your order directly at official locations of Leinné, please introduce yourself to the salesperson and proofs of your identity. In case you want a third party to help you pick up your order at the store, this person needs to provide the order verification email (which was sent to you after the order is completed) and proof of the person's identity to the salesperson.
You have 24 days to take your order from the store from the day you receive the order verification email from us. After 24 days, your order will be canceled and you will be refunded to your account.
Recipients of orders must always leave a confirmation signature.
If after 10 days from the day we confirmed the shipment but you have not received products, please contact customer service via email leinne.brand@gmail.com as soon as possible. After 10 days, we will also send you an email to find out if you have received the goods.
Please check your order when receive the order. If there is any problem with the product delivered to you, you should note them (the box shows signs of being unboxed, the product is damaged,...), and sign in on the deliverty notice if possible. If the product is not in accordance with your order, or you are not satisfied with the product, you can return it, exchange it or request a refund according to the terms and policies specified in the section "Return, Exchange and Refund”.
In any case, please send an email to leinne.brand@gmail.com to let us know your problem and the reason you want to change it. Customer Service will help you and guide the next steps.
You can return any products ordered before from the website for exchange or refund within 30 days from the day you received products. Returned products must be in their original condition, fully packed, along with the purchase invoice. We have methods to check if returned products are intact.
If products that show signs of damage due to shipping, Leinné will refund or support you to exchange products. In case the product is damaged, defective, or is not the item you ordered, Leinne will support you the return shipping fees.
In any case, you must prove that the products are genuine and return the products within 14 days from delivery day to let us refund or exchange. Please contact us via email leine.brand@gmail.com for help.
Keep your shipping bill until you are sure Leinné has received your return. We may need to see this invoice if we do not receive your order.
We will do our best to process your returns within 5 working days (since we receive your returns), and we will refund you the same method you paid for.
Only products purchased directly from the leinne.com website can be applied return and exchange policy. Products purchased directly at Leinné stores or official distributors must be exchanged at the place of purchase. The following products cannot be returned and exchanged: Custom-made, Initials, Couture series, sale off products.
In any case, please send an email to leinne.brand@gmail.com to let us know your problem and the reason you want to change it. Customer Service will help you and guide the next steps.
You can return any products ordered before from the website for exchange or refund within 30 days from the day you received products. Returned products must be in their original condition, fully packed, along with the purchase invoice. We have methods to check if returned products are intact.
If products that show signs of damage due to shipping, Leinné will refund or support you to exchange products. In case the product is damaged, defective, or is not the item you ordered, Leinne will support you the return shipping fees.
In any case, you must prove that the products are genuine and return the products within 14 days from delivery day to let us refund or exchange. Please contact us via email leine.brand@gmail.com for help.
Keep your shipping bill until you are sure Leinné has received your return. We may need to see this invoice if we do not receive your order.
We will do our best to process your returns within 5 working days (since we receive your returns), and we will refund you the same method you paid for.
Only products purchased directly from the leinne.com website can be applied return and exchange policy. Products purchased directly at Leinné stores or official distributors must be exchanged at the place of purchase. The following products cannot be returned and exchanged: Custom-made, Initials, Couture series, sale off products.
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If you request a refund for an order with PayPal payment, we will refund you via your credit card, you need to provide the card's details. We do not refund via PayPal.
When a risk due to force majeure events occurs, the party involved in the risk must notify the other party within 15 days of the incident, by e-mail. (If you are a related party, you can send e-mail to leinne.brand@gmail.com , if Leinné is a related party, Leinné will send e-mail to you). Force majeure risks may include strikes, closures, riots, boycotts or other acts of an industrial nature or trade disputes, civil unrest, insurrection, war, terrorism, bad weather, epidemics, vehicles or supplies blocked for any reason, earthquakes, fires, storms, floods, water damage, statutory restrictions , modify laws or regulations on changing marketing, computer errors, telecommunications blocking, including wired or wireless telecommunications networks, and any other circumstances not at the discretion of the parties, preventing the contract from proceeding as agreed upon.
All responsibilities of the parties are invalid while force majeure risks occur without any compensation. If these risks last for more than 3 months, the contract between the two parties will be terminated without either party being responsible for compensating the contract to the other.