Politique de remboursement

Refund, returns or exchanges request are accepted up to 15 days from the date of placing the Order. Leinné may grant extensions to this period for some special cases and Products at its discretion.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In any case, please send an email to sales@leinne.com to let us know your problem and the reason you want an exchange or return. Customer Service will help you and guide the next steps.

You can return any products ordered before from the website for exchange or refund within 15 days from the day you received products. Returned products must be in their original condition, fully packed, along with the purchase invoice. We have methods to check if returned products are intact.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days we will cancel your Order.

If a Customer’s return complies with the accepted conditions to restock, Leinné will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account no later than fourteen (14) days after receipt of the returned item by Leinné Apartment or Leinné Paris Studio. 

A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender for standard cases, or can be in store credits, according to your choice.

Customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.